In today’s dynamic and ever-evolving corporate landscape, the role of an assistant manager in a Global In-house Center (GIC) is more important than ever. GICs have become vital hubs for organizations to centralize their global operations and tap into cost efficiencies and specialized talent. However, managing the complexity of running a GIC requires a unique set of skills and competencies. In this article, we will explore the key skills required for a GIC assistant manager to effectively navigate complexity.
1. Strategic thinking:
One of the most critical skills for an assistant manager in a GIC is the ability to think strategically. The GIC is involved in various functions like finance, IT, procurement, and human resources, and the assistant manager must have the foresight to align the GIC’s operations with the overall organizational strategy. This includes identifying areas of opportunity, understanding market dynamics, and anticipating future challenges.
2. Communication and collaboration:
Working in a GIC involves collaborating with teams across different time zones, cultures, and languages. Effective communication and collaboration skills are vital to manage remote teams and build strong relationships with stakeholders. As an assistant manager, it is essential to develop excellent listening skills, convey complex information clearly, and be able to adapt communication styles to suit diverse audiences.
3. Problem-solving and decision-making:
Complex issues and challenges are bound to arise when managing a GIC. As an assistant manager, the ability to think critically and solve problems is crucial. This includes analyzing data, identifying root causes, and developing effective solutions. Additionally, making sound decisions quickly is essential, considering the impact it has on various stakeholders and the organization as a whole.
4. Change management:
A GIC operates in a rapidly evolving environment, with changing business requirements, technologies, and market conditions. The assistant manager must possess strong change management skills to lead teams through transitions effectively. This includes managing resistance to change, communicating the benefits of change, and ensuring a smooth implementation process.
5. Team development and leadership:
The success of a GIC is largely dependent on the capabilities and performance of its teams. An assistant manager must have strong leadership skills to inspire and motivate their team members. This involves providing guidance, coaching, and mentoring to develop talent, fostering a positive work culture, and empowering employees to achieve their full potential. Additionally, the ability to manage diverse teams and drive collaboration is essential.
6. Analytical and data-driven approach:
In the era of big data, an assistant manager in a GIC must have a strong analytical mindset. The ability to analyze data and derive meaningful insights helps in making informed decisions and driving operational excellence. This includes using tools and technologies to gather and analyze data, identifying trends, and implementing data-driven strategies to optimize processes.
7. Adaptability and agility:
The GIC environment is characterized by rapid changes and unforeseen challenges. An assistant manager must be adaptable and agile to navigate through uncertainty. This includes being open to new ideas, embracing and championing change, and having the ability to quickly adapt plans and strategies as needed.
Global In-house Centers (GICs) have become an integral part of the modern business landscape. As companies increasingly leverage offshore resources, GICs play a crucial role in supporting their operations and driving business growth. At the heart of these centers are assistant managers who are responsible for ensuring smooth operations and managing teams effectively.
GIC assistant managers may not always be in the limelight, but their unwavering dedication and strong managerial skills are essential for the success of these centers. Let us take a closer look at the behind-the-scenes responsibilities these professionals undertake to keep the GIC machine running smoothly.
First and foremost, GIC assistant managers are responsible for overseeing and coordinating the day-to-day operations of the center. They ensure that tasks are allocated efficiently, deadlines are met, and overall project delivery is on track. This involves working closely with team leaders, reconciling conflicting priorities, and creating contingency plans to mitigate any potential risks or delays.
Furthermore, assistant managers play a crucial role in building and managing high-performing teams. They are responsible for hiring, training, and motivating team members, fostering a culture of collaboration, and promoting personal and professional growth. They conduct performance reviews, provide constructive feedback, and recognize outstanding achievements. It is their responsibility to create an environment where employees feel valued, motivated, and inspired to give their best.
Assistant managers also serve as the main point of contact with the parent company or clients. They act as a bridge between the GIC and the company’s headquarters, ensuring effective communication and alignment. They participate in regular meetings, provide updates on project progress, and address any concerns or issues raised by stakeholders. Excellent interpersonal and communication skills are crucial in building and maintaining strong relationships with various stakeholders.
In addition to people management, assistant managers are also responsible for driving process improvement and efficiency within the GIC. They analyze existing processes, identify bottlenecks, and propose and implement innovative solutions. This may involve automation, streamlining workflows, or integrating new technologies. By continuously improving operational efficiency, assistant managers contribute to the overall success of the GIC and ensure its competitiveness in the market.
Risk management is another critical responsibility of GIC assistant managers. They proactively identify potential risks, assess their impact, and devise strategies to minimize or mitigate them. They keep a close eye on industry trends, regulatory changes, and market conditions that may affect the center’s operations, and develop contingency plans accordingly. By being vigilant and proactive, assistant managers help safeguard the GIC against potential setbacks or disruptions.
Last but not least, GIC assistant managers are expected to stay updated on industry best practices and emerging trends. They participate in relevant trainings, workshops, and conferences, and encourage their teams to do the same. By staying ahead of the curve, they can bring in fresh ideas and insights to enhance the GIC’s operations and stay competitive in an evolving business landscape.
